Refund policy

30-DAY RETURNS

We offer a 30-day return period from the date you receive your order. To request a return, email nutroliq@gmail.com with your order number and the reason for the return. Please wait for return instructions before sending an item back.

To qualify under our voluntary 30-day policy, an item must be unused, in its original packaging and in a resalable condition, with proof of purchase. This voluntary policy is in addition to your statutory rights.

UK RIGHT TO CANCEL

For most online purchases, UK customers have the right to cancel within 14 days after receiving the goods without giving a reason. After notifying us, you must return the goods within a further 14 days. Sale items have the same statutory rights as full-price items.

You may inspect goods as you would in a shop. Where sealed goods are not suitable for return for health or hygiene reasons, including sealed food supplements, the right to cancel may be lost once the seal has been broken.

RETURN COSTS

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, contact us promptly and we will provide appropriate return instructions and cover reasonable return costs.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. Email us promptly if it is damaged, faulty or incorrect, including photographs where helpful, so we can put things right. Your statutory rights are not affected.

EXCLUSIONS

We cannot accept returns of personalised items, gift cards, or sealed goods that have been unsealed where they are not suitable for return for health or hygiene reasons. Please contact us if you are unsure whether an item can be returned.

REFUNDS

Once we receive and inspect an eligible return, we will tell you whether the refund has been approved. Approved refunds are issued to the original payment method. For a valid cancellation, we will also refund the standard outbound delivery charge where required by law.

We aim to issue refunds within 14 days of receiving the returned goods, or within 14 days of receiving evidence that they have been sent back, where applicable. Bank or card processing times may vary. If you have not received an approved refund after 15 business days, email nutroliq@gmail.com.

EXCHANGES

The quickest way to obtain a replacement product is usually to return the original item and place a new order once the return is approved.

CONTACT

Nutroliq Ltd, company number 12608014.
Email: nutroliq@gmail.com