Shipping policy

SHIPPING POLICY

Last updated: 16 August 2026

ORDER PROCESSING

Orders are normally prepared for dispatch within 1–2 business days after payment has been confirmed. Orders placed at weekends or on UK public holidays are processed on the next business day.

DELIVERY AREAS AND COSTS

Available delivery services, charges and any applicable delivery promotions are shown at checkout before you place your order. Delivery availability depends on the destination entered at checkout.

ESTIMATED DELIVERY TIMES

UK orders usually arrive within approximately 1–3 business days after dispatch. These times are estimates rather than guarantees. Delivery may take longer during busy periods or because of severe weather, carrier disruption, an incorrect address or other circumstances outside our reasonable control.

TRACKING

Where tracking is available, we will send tracking information to the email address used for the order. Tracking may take a short time to update after dispatch.

FULFILMENT PARTNERS

We may use third-party fulfilment and delivery partners to store, pack and deliver orders. Nutroliq remains responsible for your order and your consumer rights.

ADDRESS ACCURACY

Please check the delivery address carefully before placing an order. Contact nutroliq@gmail.com as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfilment has started.

DELAYED OR MISSING ORDERS

If tracking has not updated for an extended period or an order has not arrived within the estimated timeframe, email nutroliq@gmail.com with your order number. We will investigate with the delivery partner and explain the available next steps.

DAMAGED OR INCORRECT DELIVERIES

If an order arrives damaged or incorrect, contact us promptly and include photographs where helpful. We will put the issue right in accordance with your statutory rights and our Return and Refund Policy.

CONTACT

Nutroliq Ltd
Email: nutroliq@gmail.com
Company number: 12608014